@YTCreators hiii YouTube, so I know I’m not a famous Youtuber or whatever but I’m having an issue with my recent video and I really can’t figure out the issue!! :((
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Replying to @fancyxdemardoll
Hey Selma, let us know what's happening and we'll do our best to help!
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Replying to @fancyxdemardoll
Thanks for the info. Can you confirm, if the updated thumbnail is automatically getting changed to an unknown or are you not able to upload it at all? Also, have you tried using a different browser/device and clearing your browser's cache and cookies clears things up on desktop.
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Replying to @TeamYouTube
ok so basically I’m able to upload it but it doesn’t change to my personalized thumbnail. It stays to this unknown picture and yes I tried with different devices, browsers, etc
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Thanks for the info. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
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