Hey @TeamYouTube @YouTube.
Got a little problem with your app. It crashes every time I'm searching something, like a channel or a special Video. Got the latest version, running on Honor 10 with Android 8.1. Help, please?
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Replying to @_Systemera
That's odd! Have you tried uninstalling and reinstalling the app updates to see if that makes a difference? Here's how: Open the Settings app > Tap Apps > Tap the YouTube app > Tap ⋮ > Tap Uninstall Updates. Keep us posted.
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Replying to @TeamYouTube
Tried it. Didn't work. Restarted the device too. Nothing happened.
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Replying to @_Systemera
Let us know if you're getting a specific error message and share more specific details about what's happening. We'll look into it!
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Replying to @TeamYouTube
No error message, it just closes, like seen in the video below.pic.twitter.com/KNV8gL58c8
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Replying to @_Systemera
Thanks for sharing the info. Could you check if there are any pending OS updates available on your device? Also, try signing out of the app and sign back in to check if that makes a difference. Keep us posted.
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Replying to @TeamYouTube
Seems to work now. Deactivated it, restarted the device, installed and updated it again and signed out and in again. Thanks for your advices
1 reply 0 retweets 0 likes
Glad to hear that! Feel free to reach out if you've further questions.
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