@YouTube @YTCreators @TeamYouTube ummmmmmmmmmmmmmm why is my custom thumbnail automatically getting reset to a preset???pic.twitter.com/GZQoApKzPl
-
Show this thread
-
Replying to @MightyJackalYT
Thanks for the additional info. We've checked and your custom thumbnails does show up on your videos at our end. Could you try clearing your browser's cache/cookies? Let us know if that makes any difference.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Thanks for replying this fast and trying to help as it seems right now my thumbnails on my computer are appearing as normal and should be but mobile is still having issues where it doesn't display the correct custom thumbnail and instead uses a preset.
1 reply 0 retweets 0 likes -
Replying to @MightyJackalYT
Hmm, does this happen only on one particular mobile device or across devices? Keep us posted.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Have only been able to check on IOS devices and I just checked and my my most recent video I posted has its thumbnail on but one of my other videos I know for a fact should have a thumbnail on does not and it was posted on the 27th of October
1 reply 0 retweets 0 likes
We'll pass this along to our team and will have someone get in touch with you via email.
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.