@TeamYouTube I'm having a serious issue with the thumbnail for my latest video. I literally changed the thumbnail and it reverted back to the autogenerated thumbnail. It's only when you click on the video and it loads do you see the new thumbnail. Pls fix and pls remove update
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Replying to @Nathanator_
Yikes! Just to confirm, have you tried uploading the thumbnail from a different device/browser? Also, try clearing the browsers cache & cookies to see if that makes a difference. Here's how: https://goo.gl/T5xS6b . Let us know.
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Replying to @TeamYouTube
It seems to have fixed itself in YouTube studio but not on the actual video, until you click on it
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Replying to @Nathanator_
Thanks for letting us know. Mind sharing the video URL and screenshots of the custom thumbnail you're trying to upload as well as the actual thumbnail showing up on the video? This'll help our team investigate further and try fixing the issue. Appreciate it!
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Replying to @TeamYouTube
Here's the thumbnail, it may be too big, IDK if that's the problem.pic.twitter.com/vuxNZPm1CY
2 replies 0 retweets 0 likes
Thanks for the info! We've passed this along to our Creator support team. You'll receive an email update soon.
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