Hi Chris! Is this occurring on live or recorded content? Can you try with another show? Keep in touch!
This can sometimes occur right after a recording has finished while it is still processing. Are you also seeing it on content that finished recording more than, say, three hours ago?
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OK. Sounds good. If you are still not seeing thumbnails on older recordings, we'd like to know more. You can have our support team reach out to you by going here: http://goo.gl/QVGCvw
End of conversation
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