No I have the options on for them to receive notifications please fix this
Thanks for reaching out. Your subs may be on the default setting, which is to receive notifications occasionally. Here's a guide to help check that plus their app and device level settings: https://goo.gl/giVA8o . Let us know if this helps.
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We recommend you to contact our Creator Support team they can dive into this further with you, get in touch here: https://goo.gl/BxLi8H . Hope this gets resolved!
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