@TeamYouTube I'm having a serious issue with the thumbnail for my latest video. I literally changed the thumbnail and it reverted back to the autogenerated thumbnail. It's only when you click on the video and it loads do you see the new thumbnail. Pls fix and pls remove update
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Replying to @Nathanator_
Yikes! Just to confirm, have you tried uploading the thumbnail from a different device/browser? Also, try clearing the browsers cache & cookies to see if that makes a difference. Here's how: https://goo.gl/T5xS6b . Let us know.
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Replying to @TeamYouTube
I checked and the thumbnail is the same as the auto one on the video
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Replying to @Nathanator_
Thanks for trying all those steps. We've passed this along to our Creator support team. Look out for an email update.
7:07 PM - 29 Oct 2018
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