We'd like to help. Mind sharing a screenshot and the video URL, we'll look into it. Also, does this happen across devices? Keep us posted.
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Replying to @Hyperapta
Thanks for the info. We've checked and find the thumbnails to be working as intended. Have you tried using a different device to check if it makes a difference? Let us know.
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Replying to @Hyperapta
Appreciate the info. Have you tried contacting our Creator Support team: https://goo.gl/BxLi8H ? They can dive into this further with you. Thanks.
6:50 PM - 29 Oct 2018
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