@TeamYouTube I'm having a serious issue with the thumbnail for my latest video. I literally changed the thumbnail and it reverted back to the autogenerated thumbnail. It's only when you click on the video and it loads do you see the new thumbnail. Pls fix and pls remove update
Yikes! Just to confirm, have you tried uploading the thumbnail from a different device/browser? Also, try clearing the browsers cache & cookies to see if that makes a difference. Here's how: https://goo.gl/T5xS6b . Let us know.
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I didnt try uploading on a different device because the thumbnail is on my computer
Thanks. Twitter will use this to make your timeline better. UndoUndo
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sorry if my tweet seemed rash or harsh, I'm just upset that my thumbnail didn't upload after I worked on it for 30 mins. I prefer the old YouTube studio because it was simpler and easier to use and I'm still unsure about this new update. I saw this problem happen to someone else
Thanks. Twitter will use this to make your timeline better. UndoUndo
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I checked and the thumbnail is the same as the auto one on the video
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Thanks for trying all those steps. We've passed this along to our Creator support team. Look out for an email update.
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It seems to have fixed itself in YouTube studio but not on the actual video, until you click on it
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Thanks for letting us know. Mind sharing the video URL and screenshots of the custom thumbnail you're trying to upload as well as the actual thumbnail showing up on the video? This'll help our team investigate further and try fixing the issue. Appreciate it!
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