@TeamYouTube CBS freezing up the app during commercial breaks, always after the Maytag commercial where the kids are running through the sprinkler. After that commercial I get a black screen that locks up the app completely. Using Roku app on smart TV. #HelpMePlease
That's odd. Could you please sign off from the app, restart the device and sign in to see if it's otherwise? Also, check with other devices and keep us posted.
-
-
Did that. Also uninstalled the app and reinstalled, tried it on another account and still getting the same thing. Always after the Maytag commercial. It goes to a black screen, about 10 seconds later there is a buffer circle for a second then black screen and lock up.
-
Thank you for that information. We would like to chat further about this. Please follow us & let us know when you do so we can reach out over DM.
- 1 more reply
New conversation -
-
-
Just tried from my phone (Pixel 2 XL) and it did it again after a Maytag commercial. Different commercial this time too. This one was a refrigerator one. The other one was a dishwasher commercial.
-
Hmm, have you tried resetting the YouTube app on your TV? Let us know if this helps fixing the issue!
- 1 more reply
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.