We'd like to help! Could you check with your subs, is this happening for desktop, mobile or email notifications (or all of the above)? Also, is this happening with *all* notifications or just certain types? Appreciate the additional info.
Thanks for confirming. Your subs can double check the bell settings for your channel and make sure they've opted-in to receive all notifications and not just "occassional". Also, they can review the app and device settings: https://goo.gl/UCRcbp . Let us know if this helps.
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