Thanks for reaching out. Just to confirm, have you tried following these steps to manage caption settings: https://goo.gl/EgiF6U ? Let us know if that helps.
That's odd. What device are you on? Also, is this happening across devices & videos? Let us know so that we can take a look.
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Appreciate the info. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks!
End of conversation
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