@TeamYouTube On YouTube TV, the new episode of The Big Bang Theory is getting stuck between ads 2 and 3 in the first commercial break. It's just a black screen. Fast forwarding doesn't work. Help?
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Replying to @Sarah_Sparrow
We're happy to help, Amber! What device are you experiencing this issue on? We appreciate any further details.
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Replying to @TeamYouTube
It happened multiple times on Roku Ultra. It worked fine on my phone and I was able to cast it to the Roku and move on.
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Replying to @Sarah_Sparrow
To clarify, when you say move on do you mean you were able to get it working? Roku uses the YouTube TV app and you don't cast to it. Are you using a Chromecast or a Roku? We're here to help!
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Replying to @TeamYouTube
It's doing the same thing on Young Sheldon as well.
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Replying to @Sarah_Sparrow
Hello again Amber. Could you try reinstalling the YouTube TV app on your device, as well as, running an internet speed test if you have a PC. If this doesn't help please reach out to our live support at: https://goo.gl/nTmHE8
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Replying to @TeamYouTube
I've been experimenting: it seems to get hung up on a Maytag ad that kept playing on CBS shows. Tried watching Superstore on VOD (NBC) with the Roku. No issues, no Maytag ad.
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Thanks for the info! We're aware of the issue and recommend getting in touch with our live support team here: https://goo.gl/nTmHE8 Thanks!
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