The @YouTube app on our @RokuPlayer seems to be getting worse. Most of the time the audio starts & the video doesn't. Need to click right on the remote to get the video. Then the controls overlay pops up randomly.
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Replying to @bluedonkey
Thanks for reaching out! We'd recommend you to uninstall and reinstall the app to see if that makes a difference. Let us know if this helps.
1 reply 0 retweets 2 likes -
Replying to @TeamYouTube
No, that didn’t make any difference. It failed to launch (black screen) until I tapped the right arrow on the remote when it showed the sign in screen. Sign in also succeeded on the phone but the app on the Roku did not notice until I hit the right arrow.
1 reply 0 retweets 0 likes -
Replying to @bluedonkey @TeamYouTube
Restarting the
@RokuPlayer fixes it for a while. But it will start failing again after a few days. No other apps on the Roku do this. It is a Roku 3 (4230X), running s/w version 8.1.0 build 4145-04.1 reply 0 retweets 0 likes
Appreciate you trying those steps! Please send a feedback report with these steps: https://goo.gl/9jZQBA . While every individual report may not get a direct response, we do review everything and use the details to investigate issues.
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