Hi there, in order for you to be be approved as an MCN, there are a few guidelines that you need to follow. Our MCN operations manual gives more info on this and what you can do to get started: https://goo.gl/VNqT9B . Hope this helps!
You need to be a part of YPP to be eligible for email support. Mind sharing more details about the issue you're facing so that we can look into? Keep us posted.
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