Anyone eles having problem with @youtube when you try watch a video and there a black screen
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Replying to @whitneydavere
We'd like to know more. What device is this happening on? Have you checked other devices to see if it's happening there too? Let us know so we can get started on some troubleshooting steps.
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Replying to @TeamYouTube
Im using a huawei phone tried every video still the same
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Replying to @whitneydavere
Thanks for the info. Updating the app or reinstalling it often fixes most issues. Let us know if that works.
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Replying to @TeamYouTube
I just did that still the same, just on my ps4 works fine
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Replying to @whitneydavere
Thanks for trying those steps. Could you also try switching to an alternate Internet connection to see if it makes any difference? Let us know if that works.
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Replying to @TeamYouTube
Im using the internet off my phone we have no other internet in my house, have my ps4 anyway to watch YouTube anyway
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Appreciate your efforts. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response back, we do review everything and use the details to investigate and fix issues. Thanks!
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