We'd like to help. Share more details about the issue/question and we'll see what we can do!
Just to confirm, have you tried signing in following the steps outlined here: https://goo.gl/v7CdWx ? Keep us posted.
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You'll need to have at least one of your account related information (i.e email / username and any recovery options, if set up). Once you have that here's how you can regain access: https://goo.gl/q2Ijwz . Hope this helps!
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