Sorry to hear you're having trouble. Try this guide and let us know if it helps: https://goo.gl/MZ4Ss3
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Replying to @TheKindHQ
Thanks for trying those steps. Here's an additional guide that may help you regain access (it covers more scenarios): https://goo.gl/q2Ijwz . Hope it helps.
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Replying to @TheKindHQ
Did you try resetting your password w/ the steps on this page: https://goo.gl/v7CdWx ? Let us know!
9:05 PM - 21 Oct 2018
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