Which device are you on? Have you tried using a different device to check if that makes a difference? Share screenshots and additional info for us to look into it. Keep us posted.
Sorry to hear about the trouble. Can you get in touch with our Creator Support team who can look into this further? Here's how: https://goo.gl/BxLi8H
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Hmm, we'll have someone from our team reach out to you, look out for an email update.
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