@TeamYouTube hi how do I fix black screen
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Replying to @panjoellison
We'd like to help. Mind sharing more details about the question or issue? Thanks!
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Replying to @TeamYouTube
When I play a video have audio with black screen
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Replying to @panjoellison
Thanks for the info. If you're using a browser, try clearing your browser's cache and cookies. Here's how: https://goo.gl/dwzcyo . Also, if you're using app, try these steps: Uninstall the app > Restart your device > Reinstall the app. Let us know if that fixes the issue.
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Replying to @TeamYouTube
I use it on tv box is there a older versionpic.twitter.com/QAHJRCyvYe
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Replying to @panjoellison
Thanks for letting us know. Updating the app or resetting it often fixes most of the issues. Let us know if that works.
5:43 AM - 20 Oct 2018
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