.@YouTube any reason why my new video would have been downgraded to 360p (max) when it was exported, uploaded, and working in 1080p as of yesterday????
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Replying to @palmainick
We'd like to help. Mind sharing the video URL for us? Also, does this happen across devices/browsers? Keep u posted.
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Replying to @TeamYouTube
https://youtu.be/kN4WfWD0VzA here is the link! And yes from what i’ve seen it’s happened across devices/browsers. Thank you!
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Replying to @palmainick
Videos with higher resolutions may take a while to be processed to higher video playback quality after being uploaded. Could you try to reupload the video to see if that makes a difference? Keep us posted.
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Replying to @TeamYouTube
I re-uploaded the exact same file and its now at 1080p, but the other one is still stuck at 360p
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Replying to @palmainick
Oh no! Just to check, how long has it been stuck at 360p? Keep us posted.
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Replying to @TeamYouTube
I just had someone comment earlier today, but it was only uploaded yesterday morning, and it was fine yesterday, so i’m not sure why it would switch today?
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Replying to @palmainick
Thanks for the info. Can you please try reuploading the file for 360p as well? Let us know.
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Replying to @TeamYouTube
Can I ask what the purpose of uploading 3 of the same video is? I’m not sure i’m following how this is going to resolve my issue?
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Sorry about the confusion! Could you please reach out to our Creator support team to dive into this further with you, get in touch here: https://goo.gl/BxLi8H . Also, please provide the video URL for us to look into it. Thanks.
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