My subs are informing me that no notifications are coming through for them. Videos i don't seem to have a problem with, but 4 out of the past 5 streams I've had many of my early bird viewers show up 2 hours into the stream saying they never got notifications.
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Replying to @gehsture @TeamYouTube
And some streams I'll have a few viewers say they received the notification, but then others will come in and say they didn't recieve anything
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Replying to @gehsture
We'd like to help. Could you ask your subs, whether it's happening on desktop, mobile or email notifications (or all of the above)? Also, is this happening with *all* notifications or just certain types? Appreciate the additional info!
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Replying to @TeamYouTube
It seems to be occurring on both desktop and mobile, however some will get a desktop notification but no mobile, or vice versa. Notifications for videos seem to be working for everyone, but streams are what I've been having a problem with lately. Thanks for the quick reply
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Replying to @gehsture
Hmm, do you have screenshots from your subs? Send more details our way, we'll take a look!
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Replying to @TeamYouTube
Screenshots of what from my subs? I'm not sure what details you're wanting
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Replying to @gehsture
So, could you ask your subs to send a few screenshots that doesn't show up the notifications? Let us know.
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Replying to @TeamYouTube
I guess this if this helps any? From one of my subs @JustinFGCpic.twitter.com/MMjf0E9fUD
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Replying to @gehsture
Thanks for the screenshot. Are you able to follow us so we can reach out over DM? Let us know once you have, thanks!
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Thanks for following. We've sent you a DM.
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