We'd like to know more. Are you using an iOS or an Android device? Keep us posted.
Thanks for confirming. Try uninstalling and reinstalling the app updates. Here's how you can do that: https://goo.gl/8aJDBA . Let us know if that helps!
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You can uninstall the app from the play store. The device will request you to update it, restart your device and sign in to app. Keep us posted if it resolves your issue.
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