That's strange. We've checked it from our end it looks fine. Have you checked other devices to see if it's happening there too? Also, send us screenshots so that we can help you better. Thanks.
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Replying to @TeamYouTube
Hi thanks for your response below is a screen shot of the video that I have been trying to upload the correct thumbnail to it is not working on my desktop or other devices. We have tried two different computers and browsers.pic.twitter.com/d50Gy8j88s
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Replying to @thisisamsi
Thanks for the screenshot. We've passed this along to our team. Look out for an email update!
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Replying to @TeamYouTube
Still haven’t received an email from the team & my thumbnail is still messed up. Can you dm me?
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Replying to @thisisamsi
Appreciate your patience. Could you share the video URL for the video in question? Keep us posted.
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Replying to @TeamYouTube
We have tried reuploading the thumbnail but sometimes it will work and then revert to the thumbnail that YouTube has chosen for me. I worked hours on that one thumbnail that isn’t even getting used. Is there anyway I could help speed up this process.
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Replying to @thisiskash_
Thanks for video URL. We've passed this along to our team to look into it further. Please look out for an email update. Appreciate your patience in the meantime.
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Replying to @TeamYouTube
Hi I still have not received any help on this. My video has been up for 4 days with the wrong thumbnail. I have tried everything. Please help this is really bad for my small channel that I am trying to grow.
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Replying to @thisiskash_
Sorry for the delay. We're still waiting for an update from our team. We'll get back to you once we know more!
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Replying to @TeamYouTube
I am really frustrated especially since
@TeamYouTube is literally picking the worst thumbnails for me which prevents me from growing as a YouTuber...1 reply 0 retweets 0 likes
Sorry this is taking a bit of time. We are constantly looking into this for you. You should hear back form our team in ~24 hours via email. Let us know if otherwise.
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Replying to @TeamYouTube
Hi, I am really not sure what to do at this point I talked to a member of your team provided my thumbnail several times & your team said that nothing is wrong with the thumbnail even though I still see this. Give me an explaination.pic.twitter.com/UscP8Xe1rg
0 replies 0 retweets 0 likesThanks. Twitter will use this to make your timeline better. UndoUndo
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