@TeamYouTube In some instances, I'm finding that neither the video title nor the description nor suggestions show up, but the video itself plays properly.
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Replying to @LeviSoftware
We'd like to help. Have you tried uninstalling the app, restarting your device & reinstalling the app? Also, does this happen across devices? Let us know.
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Replying to @TeamYouTube
Not on the app version. It happens in the in-browser version and on older videos from the early days of YouTube. Newer videos seem to work fine. "the most unbelievable video ever" (2005) - https://www.youtube.com/watch?v=qd8cm3_efZA … "When everything goes wrong" (LTT, 2018):https://www.youtube.com/watch?v=NBQHK7jIojk …
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Replying to @LeviSoftware @TeamYouTube
It even embedded the second one, but not the first one
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Replying to @LeviSoftware
Yikes! Just confirm, have you tried clearing your browser cache & cookies to check if that resolves the issue? Here's how: https://goo.gl/HZi6cx . Also, try using Incognito mode or a different browser to see if that makes a difference. Let us know if this helps.
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Replying to @TeamYouTube
When I initially tested this, I tried both incognito and normal mode. I'm hesitant to clear my cookies because after one of my old passwords got breached, I updated all of my passwords, made each unique, and it'll be a pain to log back into every single site.
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Noted. In this case, please send a feedback report with these steps: https://goo.gl/9jZQBA . While every individual report may not get a direct response, we do review everything and use the details to investigate issues. Thanks.
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