We've confirmed there are no related technical issues. Have you tried uninstalling the app updates, restarting your device and reinstalling the updates to check if that resolves the issue? Let us know.
We'd like to help! Could you ask your subs to send a few screenshots for us to have a closer look at it? Also, you can ask them to try clearing the cache & cookies if they are using a browser. Let us know how it goes.
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