@TeamYouTube Hey there! For some reason when I uploaded a thumbnail for my latest video it worked on desktop but not mobile. Any idea why that is?pic.twitter.com/CcypWM9cXm
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@TeamYouTube Hey there! For some reason when I uploaded a thumbnail for my latest video it worked on desktop but not mobile. Any idea why that is?pic.twitter.com/CcypWM9cXm
We’d like to help. Have you tried uninstalling the app, restarting the device and reinstalling the app to check if that resolves the issue? Keep us posted.
Hey there! The issue was happening on Safari too. But I did do that and it changed on both! I don't know if it just took a little while for the thumbnail to change or what. But thank you for the help!
Hmm, noted. Reach out to us if you've any questions in the future.
Hello again, the issue has come back up. I’m not too worried if it’s like that on my mobile app but I would like for everyone else to see the custom thumbnail. :/pic.twitter.com/flgxoEipEu
We looked into this & the same thumbnail shows on both devices. If this is still an issue please send a feedback report directly from that device: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything sent in to us. Thanks.
Thank you for the help! And you’re seeing the custom thumbail correct? Or is it the standard one?
Yes, we took a second look and can see the thumbnail with Pokemon in it. Let us know if you see otherwise!
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