@TeamYouTube For the last few days, whenever I finish a livestream, my thumbnail changed from my uploaded one to my default header from my channel. I even try and change it and it doesn’t work. How can I stop this?
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Replying to @lulzPIEGaming
That doesn't seem right. Are you seeing an error message while trying to change the thumbnail? Does this happen across devices? Keep us posted.
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Replying to @TeamYouTube
No error. It uses the custom pic while the stream is live but as soon as the stream ends it goes to my default pic. When I go to change it again it still shows the custom pic is chosen. Happened to the last 5/6 streams. Shows that on my pc too.pic.twitter.com/XFTrrjZyzZ
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Replying to @lulzPIEGaming
Hmm, make sure you are following the recommended guidelines for the image size & resolution for your custom thumbnail: https://goo.gl/T0AbeJ . Let us know, we're happy to help further.
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Appreciate the info. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response back, we do review everything and use the details to investigate. Thanks!
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