@TeamYouTube i got a problem with the media player, in (chrome browser, Windows 10) and it never plays just being in a blank screen oof thumbnail.
We'd like to help. Does this happen across devices/browsers? Also, try clearing your browser's cache and cookies, here's how: https://goo.gl/dwzcyo . Let us know if this fixes the issue.
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this happens to every device i want to play my video on.
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Thanks for the info. Could you try clearing the browser's cache & cookies while on the desktop and uninstall/update the app while using the mobile device to see if that fixes the issue? Keep us posted.
End of conversation
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