That's odd. Could you try deleting and reinstalling the app and check if that fixes it? Also, have you taken a look at our Help Center article for more details on Image size & resolutions for adding video thumbnails? Here's more: https://goo.gl/GGrmjk
Let us know what's happening and we'll do our best to help!
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Thanks for the info. Does this happen with certain video or all of your videos? Let us know.
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