So, just out of curiosity, @TeamYouTube @YTCreators @YouTube am I the only one who's having trouble with custom thumbnails not uploading at all, leaving me to choose between three generic screenshots in my videos, or are you running another 'experiment' right now?
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Replying to @Goombasa
Just to confirm, have you tried reuploading the thumbnail using a different browser/device? Let us know if that makes a difference!
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Replying to @TeamYouTube
Not a bit. It's just always stuck in an endless 'uploading' loop.
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Replying to @Goombasa
Thanks for the info. Have you tried clearing the browser's cache & cookies to see if that fixes the issue? Here's how: https://goo.gl/e2dYZt . Also, try using Incognito mode to check if that makes any difference. Let us know.
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That's odd, could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks!
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