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Updates and answers from the team that brings you YouTube. Here to help in: English, Español, Português, Deutsch, Français, Pусский, 日本語, Bahasa

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    1. TeamYouTube‏Verified account @TeamYouTube 10 Oct 2018
      • Report Tweet
      Replying to @thehaggardnerd

      That's odd! What device are you on? Mind sharing screenshots and more info for us to look into it. Keep us posted.

      1 reply 0 retweets 1 like
    2. TheHaggardNerd‏ @thehaggardnerd 10 Oct 2018
      • Report Tweet
      Replying to @TeamYouTube

      Thanks for getting back to me. I'll provide all the info and if you'd prefer screenshots on certain points, let me know. To start, my channel was reinstated on 10/5 and all that has been said so far is "it takes time for privileges to be restored" (cont...)

      1 reply 0 retweets 0 likes
    3. TheHaggardNerd‏ @thehaggardnerd 10 Oct 2018
      • Report Tweet
      Replying to @thehaggardnerd @TeamYouTube

      As of now, there has been no word on when this might start working again or any word on how long my probation period will last (if that's what this is). The behavior currently is that people cannot see me my subscribe button or sub count on my main page (cont...)

      1 reply 0 retweets 0 likes
    4. TheHaggardNerd‏ @thehaggardnerd 10 Oct 2018
      • Report Tweet
      Replying to @thehaggardnerd @TeamYouTube

      and people are unable to find my channel in the search results. I am also not showing up in the recommended video section. For those that do find my videos, the subscribe button is there and can be clicked, but the actual subscription doesn't register (cont...)

      1 reply 0 retweets 0 likes
    5. TheHaggardNerd‏ @thehaggardnerd 10 Oct 2018
      • Report Tweet
      Replying to @thehaggardnerd @TeamYouTube

      so if someone subscribes and refreshes the page, the subscribe button goes back to the red "subscribe" rather than showing the grey "subscribed" text. (cont...)

      1 reply 0 retweets 0 likes
    6. TheHaggardNerd‏ @thehaggardnerd 10 Oct 2018
      • Report Tweet
      Replying to @thehaggardnerd @TeamYouTube

      If there is an error with my page, I plead for your help in getting it fixed as soon as possible. If this is some sort of probationary period from my recent channel restore, all I ask is to know how long that will last so I can plan accordingly. Thanks!

      1 reply 0 retweets 0 likes
    7. TheHaggardNerd‏ @thehaggardnerd 10 Oct 2018
      • Report Tweet
      Replying to @thehaggardnerd @TeamYouTube

      Also, just realized I did not answer your question... I'm on Windows 10 desktop running Chrome for my browser.

      1 reply 0 retweets 0 likes
    8. TeamYouTube‏Verified account @TeamYouTube 10 Oct 2018
      • Report Tweet
      Replying to @thehaggardnerd

      Have you tried clearing your browser's cache and cookies: https://goo.gl/QQ1aAQ ? Also, does this happen across devices? Let us know.

      1 reply 0 retweets 1 like
    9. TheHaggardNerd‏ @thehaggardnerd 10 Oct 2018
      • Report Tweet
      Replying to @TeamYouTube

      So far, none have been successful: - Desktop/Chrome: cleared cache / checked to see if my channel showed up - Desktop/Chrome: cleared cache / logged into alt account, sub button didn't work - Mobile/YT App: alt account couldn't sub, got 503 error

      1 reply 0 retweets 0 likes
    10. TheHaggardNerd‏ @thehaggardnerd 10 Oct 2018
      • Report Tweet
      Replying to @thehaggardnerd @TeamYouTube

      Also, had a different person on a different computer from a different state perform these steps and got the same results.

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube 10 Oct 2018
      • Report Tweet
      Replying to @thehaggardnerd

      Thanks for trying those steps. If you haven't already, can you reach out to our Creator Support team for further help: https://goo.gl/BxLi8H ? They can look into the details with you. Hope this gets resolved.

      12:54 PM - 10 Oct 2018
      • 1 Like
      • TheHaggardNerd
      1 reply 0 retweets 1 like
        1. TheHaggardNerd‏ @thehaggardnerd 10 Oct 2018
          • Report Tweet
          Replying to @TeamYouTube

          Thanks so much for your help. I'll submit my request there.

          0 replies 0 retweets 0 likes
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