Thanks for trying that, Alexander. Our live support team can look into this further with you, and here's how to reach out to them by phone or chat. Hope this helps! http://goo.gl/jsGzir
Hi Alexander! We've checked the model number of your parents TV, and it's one we support. Can you try updating the TVs firmware to see if you can then install the app? We're always just a tweet away, so let us know how it goes!
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