@TeamYouTube I have had several videos lately that will not allow me to use my own custom thumbnail. Any ideas as to why?
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Replying to @MandyC_Moore
Just to confirm, do you see an error message while using custom thumbnails? Also, which device are you using? Does this happen across multiple devices / browsers? Let us know.
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Replying to @TeamYouTube
No, no error message, & it has been happening on my laptop as well as my desktop. Using Mozilla on both.
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Replying to @MandyC_Moore
That does seem odd! Wonder if it's a browser issue, could you try clearing cache/cookies and disabling any add-ons or extensions? Keep us posted.
8:16 PM - 9 Oct 2018
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