@YouTube When are you guys gonna fix this thumbnail glich? I never asked or wanna to be apart of this 0.3% test that's going on. This tumbnail restriction is not hurting only my channel but others. You need to respond
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Replying to @arkangelmj
Video previews are automatically enabled on your account. However, you can still customize your video thumbnails. Learn more here: https://goo.gl/JjgsKs . Hope this helps.
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Replying to @arkangelmj
Thanks for confirming. Could you let us know the device/browser you're using so that we can look into the issue? Keep us posted.
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Replying to @TeamYouTube
using a desktop pc with the google chrome brower
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Replying to @arkangelmj
Thanks for the info. Could you try clearing your browser's cache/cookies, using a different browser or Incognito mode to see if it's otherwise? Also, make sure your browser is updated. Let us know if that works.
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Replying to @TeamYouTube
I did all that no matter what computer I'm on what the browser I use YouTube will not let me upload my custom thumbnails and it's not just happening to me
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Appreciate your efforts! Our Creator Support can dive into this further with you, get in touch here: https://goo.gl/BxLi8H . Hope this gets resolved.
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