Hi, Daniel. We apologize for the confusion on our end but are you saying you set it to record and missed the entire first quarter on the DVR? Is the game still recording? We're here to help!
We understand your frustration, Daniel. We need access to your account info so we request you reach out to our support team when you're not busy and available to troubleshoot. They'll be happy to help! Let us know if you have any questions.