@TeamYouTube I'm having trouble with uploading thumbnails on my videos. Once I drag the image into the drop box it shows up fine, but once I click save changes, the thumbnail resorts back to the automatically picked thumbnail. Is there a way to fix this? Thank you
We'd like to help. Are you getting any error message while uploading thumbnails? Does this happen across devices? Also, any screenshots would be appreciated. Keep us posted.
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I don’t get an error message. Now it shows the thumbnail is uploaded, but when I go to my channel on the YouTube app it just shows my banner as the thumbnail.pic.twitter.com/Y0xP6KuKQP
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Just to confirm! Have you checked our Help Center article which has more info on adding video thumbnails: https://goo.gl/6d7hus ? Hope this helps.
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