@TeamYouTube My custom thumbnail images won't show up on my live streams. I've checked dimensions and cleared my cache, but still no luck.
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Replying to @MichaelCritzer
Thanks for reaching out. Does this happen across devices? Keep us posted!
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Replying to @MichaelCritzer
Thanks for the additional info. Mind sharing a few screenshots of the issue? Thanks!
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Replying to @TeamYouTube
My custom thumbnails are now showing up on mobile devices, but still not on laptops across different browsers. In "Edit," it shows the custom thumbnail to be active, but not on the channel or video lists.pic.twitter.com/XnuK885zIM
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Replying to @MichaelCritzer
Thanks for the screenshots. Could you try signing out of your account, restarting the device and signing back in? Let us know if that makes a difference.
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Replying to @TeamYouTube
No difference. I've had friends check on their computers with the same result.
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Appreciate the info. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks!
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