@TeamYouTube I downloaded videos on iOS to watch offline but they stop playing after 5s. What’s going on?
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Replying to @leodeleon22
That's odd! Could you try signing out of the app, restarting your device and signing back in? Let us know if that helps.
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Replying to @TeamYouTube
I tried that. I also tried removing and reinstalling the app. When I’m offline I see a No connection text bottom bar, but the video doesn’t play. I have the same problem to play offline mixes on YouTube music. On Android works fine. How should I proceed?
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Replying to @leodeleon22
Thanks for the info. Could you share a screenshot of the issue for us to look into it? Keep us posted.
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Replying to @TeamYouTube
songs and videos only play 5 seconds if I’m offline. I’m running iOS 12.1 on the iPhone Xspic.twitter.com/SHIpwZ3zXZ
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Replying to @leodeleon22
Thanks for the screenshot. Just to confirm, are you currently an active YouTube premium subscriber? Let us know and we'll see what we can do.
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Thanks for the screenshot. Let’s connect you with our YouTube Premium support team to look into this further for you: https://goo.gl/m11wvR . Hope this gets resolved.
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