Hey @TeamYouTube am I the only one experiencing issues changing thumbnails for the last two days?
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Replying to @Beth_Heidemann
We'd like to help. Are you getting an error message? Mind sharing a screenshot of the issue? We'll look into it.
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Replying to @TeamYouTube
When I upload my own image I get this. Happened two days ago and I got around it by turning off all extensions. That fix no longer working.pic.twitter.com/COwk3Pg2WW
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Replying to @Beth_Heidemann
Thanks for the info! Just to confirm, is the thumbnail meeting all the requirements mentioned here: https://goo.gl/Xdt4Qy ? If it does, try clearing your browser's cache and cookies and check if that resolves the issue. Learn more: https://goo.gl/zSjDQR . Keep us posted.
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Replying to @TeamYouTube
It does. I just cleared all cache and cookies and got a new error. Even tried on a different computer. When I click to change the youtube generated thumbnail to an alternate youtube generated thumbnail it just...won't!pic.twitter.com/rJBoT3TkrH
1 reply 0 retweets 0 likes
Our Creator Support team can dive into this further with you, contact them here: https://goo.gl/BxLi8H . Hope this gets resolved.
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