@YouTube why can't I add a custom thumbnail for my video even my account is verified?
We'd like to help. Do you see any error messages while trying to upload a thumbnail on your videos? Let us know.
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nothing, it just says that I cannot upload a custom thumbnail. I can only use the auto-generated thumbnails
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Thanks for the info. Could you help us with a screenshot of what you see on this page: https://goo.gl/ipzXV4 ? Thanks.
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