YouTube is really pissing me off. Not nearly as many people are going to watch my vids without a custom thumbnail and I'm already small as it is and I can't upload it because it won't let me and @TeamYouTube tried helping but no luck. Guess it's time to move on from YouTube.
Just to confirm, have you already tried adding custom thumbnails using the steps mentioned in the Help Center article: https://goo.gl/75FYYJ ? Keep us posted.
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yes but just tried again using a different browser and it worked. Chrome seems to be the problem. And I know I'm not the only one with the similar issue. But appreciate the efforts to help.
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Glad that it worked! Let us know if you have any problem in future.
End of conversation
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