@TeamYouTube Videos are only showing the most recent comments even when I click on the 'top comments' filter. Is there some easy way to fix this?
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Replying to @MajorPrep1
That's strange! Which device are you using? Have you tried clearing your browser's cookies and cache? Here's how: https://goo.gl/dwzcyo . Let us know if it helps.
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Replying to @TeamYouTube
Using chrome but just checked safari and it isn't working either. Just cleared cookies and cache and looks like it's still not working. Same problem occurs even when I'm logged out of youtube. I can send screenshots if that helps.
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Replying to @MajorPrep1
Thanks for confirming! Try these steps: delete the app > restart your device > reinstall the app. Let us know if that clears things up.
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Replying to @TeamYouTube
It's happening on my desktop computer though, not my phone.
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Replying to @MajorPrep1
Thanks for confirming. Could you try a different browser or Incognito mode? Let us know if this helps.
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Replying to @TeamYouTube
Tried safari and it still doesn't work. Also did it through my phone and it's the same issue.
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Thanks for trying all the steps. Please send a feedback report directly from YouTube with these steps: https://goo.gl/qdciYk . While every individual report may not get a direct response, we do review everything and use the details to investigate further. Thanks.
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