new thumbnail for stream won't upload. oh well no stream i guess @TeamYouTube
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Replying to @AJakOfAllTradez
Just to confirm which device are you using? Also, does this happen across multiple devices / browsers? Let us know.
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Replying to @TeamYouTube
First time this happened. Using laptop. Haven't changed any devices.
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Replying to @AJakOfAllTradez
Thanks for the info. Could you try signing out and signing back in to see if it makes a difference? Let us know.
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Replying to @TeamYouTube
Just tried by signing out and back in again. Still having issues. It says "unexpected end of JSON input" .
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Replying to @AJakOfAllTradez
Thanks for letting us know. Could you try to clear your browser's cache and cookies to see if that makes the difference? Here's how: https://goo.gl/dwzcyo . Let us know if that fixes the issue.
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Replying to @AJakOfAllTradez
Thanks for checking. Try using a different browser/Incognito mode to upload the thumbnail. Let us know how it goes.
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Thanks for confirming. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
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