We'd like to help. Which device are you using? Also, does this happen across devices/browsers? Keep us posted.
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Replying to @TeamNSOfficial
Thanks for the info. Have you tried checking using a different device? Also, try clearing your browser's cache and cookies to see if that helps: https://goo.gl/QQ1aAQ . Let us know if this helps.
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Replying to @TeamNSOfficial
Thanks for confirming. Have you tried following the steps mentioned in the Help center article here: https://goo.gl/U3TK6g ? Let us know!
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Replying to @TeamNSOfficial
Just to confirm, does this happen across browsers? Also, let us know if disabling ad-ons or using an Incognito mode helps! Keep us posted.
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Replying to @TeamNSOfficial
Let us know if anything changes in the future.
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Sorry to hear you're still having trouble. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response back, we do review everything and use the details to investigate and fix issues.
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