@YouTubeTV playback error every 5 min or less
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Replying to @jimboslice708
Oh no! That doesn't sound good. Let's see what's going on. Firstly, what device are we working with tonight? Let us know so that we can get you started on some troubleshooting steps.
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Replying to @TeamYouTube
It happens on every device. Cell phone, Roku, smart TV.
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Replying to @jimboslice708
Hmm, that's strange. It sounds like your connection might be the source. Let's check it out. Google 'internet speed test' and select the blue Run Speed Test button. Let us know what your download speeds are tonight. Keep us posted!
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Replying to @jimboslice708
Let's make sure you have updated versions of all of our apps. Delete and reinstall the mobile app, the Roku channel, and the TV app. Also, try power cycling the devices as well. Unplug the Roku, and the TVs completely for about a minute.
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Replying to @jimboslice708
Great! What about the others? Any luck? Let us know.
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Replying to @TeamYouTube
Didn't get a chance to test out on the other devices
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Okay, no worries. Please, let us know when you're able to test this out on your other devices. We'd like to make sure you're able to watch your shows on all of your devices without any issues.
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