Just to confirm, have you checked our Help Center article on how to create & manage playlists: https://goo.gl/Sd423q ? Also, which device are you using? Keep us posted.
Thanks for trying those steps. Please send a feedback report with these steps: https://goo.gl/9jZQBA . While every individual report may not get a direct response, we do review everything and use the details to investigate issues.
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