@TeamYouTube I have Youtube premium and am unable to watch the videos I downloaded while offline. Any fixes?
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Replying to @smoov22_sonic
Just to confirm, are you seeing any specific error message while watching videos? Send screenshots and more specifics our way, we'll look into it! Also, does this happen across devices? Keep us posted.
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Replying to @TeamYouTube
No, I am not getting any error messages. My device downloads the video, but when I pull it up, it immediately buffers. I will send screenshots shortly.
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Replying to @smoov22_sonic
That's odd! Try signing out of the app, check for any pending app updates, restart device and sign back in. Let us know if that helps.
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Replying to @smoov22_sonic @TeamYouTube
Restarted and signed out, STILL same problem
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Make sure the YouTube app is updated and you have the most current versions of the OS running on your device, if that doesn't help, try reaching out to our support team who can further look into it for you: https://goo.gl/oXK8XE
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