@YouTubeTV FIX YOUR CAPTIONS. I have been waiting FOREVER for the new season of greys anatomy, and guess who can’t watch it now bc your captions arnt working.

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Replying to @mollymcevoy33
Hey Molly, let's get to the bottom of it. Firstly, what device is this happening on? Have you checked other devices to see if it's happening there too? Let us know so we can get started on some troubleshooting steps!
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Replying to @TeamYouTube
I have tried watching it on both my phone and iPad and the captions don’t work on any of them. I’ve tried a lot of different things and nothing is working
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Replying to @mollymcevoy33
Would you mind telling us some of the steps you've tried tonight? We may have some more steps up our sleeve that you may not have tried yet. Let us know!
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Replying to @TeamYouTube
Turning on/off device, turning captions off then back on (still won’t come on) & closing out the app, did that on both devices. Nothing worked
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Replying to @mollymcevoy33
Thanks for that information. Is this happening on just one episode, or all of them? Also, is this show being recorded, live, or on-demand? Keep us posted!
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Replying to @TeamYouTube
Yes just the new episode today is the one with caption issues. I have recorded it. Hopefully the captions will work tomorrow when I try again.
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Let's try to see if this episode has different versions to check. You can do this by accessing your recording's details page, going down to the episode, and tapping on the down-facing arrow on the right. Do you see multiple versions there?
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