@YouTubeTV FIX YOUR CAPTIONS. I have been waiting FOREVER for the new season of greys anatomy, and guess who can’t watch it now bc your captions arnt working.

Hey Molly, let's get to the bottom of it. Firstly, what device is this happening on? Have you checked other devices to see if it's happening there too? Let us know so we can get started on some troubleshooting steps!
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I have tried watching it on both my phone and iPad and the captions don’t work on any of them. I’ve tried a lot of different things and nothing is working
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Would you mind telling us some of the steps you've tried tonight? We may have some more steps up our sleeve that you may not have tried yet. Let us know!
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